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Because something can always come up

Special cancellation policies 2021

For stays until July 04, 2021, we have adjusted our 2021 cancellation policy to allow for maximum travel flexibility. In this way, you can stay up to date with the current situation.

  • Up to 7 days before arrival, rebooking and cancellation are free* of charge
  • From 6 - 3 days before arrival: 50% cancellation fee
  • From 2 - 1 days before arrival: 80% cancellation fee
  • 100% will be charged in the event of no-show, late arrival or early departure.

 

As of July 04, 2021, our normal cancellation conditions will apply if the room cannot be resold:

  • Up to 31 days before arrival, rebooking and cancellation are free* of charge
  • From 30 - 14 days before arrival: 30% cancellation fee
  • From 13 - 3 days before arrival: 50% cancellation fee
  • From 2 - 1 days before arrival: 80% cancellation fee
  • 100% will be charged in the event of no-show, late arrival or early departure.

 

* In the case of free cancellation, we retain a processing fee of 50.00 euros.
 

  • If arrival is not possible due to the Corona virus (entry ban, renewed lockdown, proven corona infection), a free* cancellation is possible
  • In exceptional cases, the deposit can be refunded in the form of a credit note. This is valid for 2 years from the date of issue.
  • We recommend taking outtravel insurance.
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